Refund policy

For information about your right of withdrawal and any applicable reimbursement rights, see the User rights section of our Terms & Conditions.

Buyer support

For purchases made directly from SimHub Ltd. with payment processed by Stripe, please contact us through the SimHub Contact page for billing support or refund requests.

For purchases made through Paddle, please contact Paddle buyer support for billing support or refund requests.

Your purchase receipt identifies the seller.

For help with the game, keys, or access, please contact us through the MakeFest Contact page regardless of how you paid.